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Store & Privacy Policy

Customer Care

This is an online privacy policy of a brand of EL Viaje ("PetZcareIndia" or "we", "our", "us"), Registered Office at Mumbai, 400094


El Viaje believes in protecting all the confidential information of the customers and site visitors (“You/Your/Yours/Users”). This Privacy Policy explains the type of information we collect from individuals that visit our website and how we store, use, disclose and protect such information. 


To preserve the privacy of its user during his or her experience on El Viaje, PetZcareIndia and its Owner actively take the appropriate protection. The version of this Policy shall apply to any Personal Information gathered and stored by El Viaje. We now guarantee that your information won't be shared with a third party unless it's necessary to offer you a service. 


Authorised Government Payment Gateways 

Information security is critical to our business. We work to protect the security of your information during payments. We use authorised payment methods approved by the government to safely encrypt the information you input. We store information gathered on secure computers. We use advanced security technology to prevent our computers from being accessed by unauthorised persons. All our payments on  are done through Razorpay. 


By using our website, you confirm that you have read and comprehend these rules and that you agree to be bound by its terms.


1) Authorisation
Users visit at their own discretion and explicitly signed to grant their information with their sole permission. Without your permission, we will not sell or rent any of your personal information—including your name, address, email, and debit/credit card information—to a third party except in the cases where the third party is directly related to PetZcareindia. Without your consent, we will not provide your name, address, or any other information that individually identifies you to any third party, while we retain the right to do so in response to a legally valid request for its disclosure. However, we disclaim all liability for any third-party actions that may have led you to our website.


2) Cookies 

We use cookies for a better customer experience. These cookies provide us with the information we need to enhance our website and your user experience while also assisting us in giving you the best service possible. When you first visit our website, we'll ask you if you're okay with us using cookies.


3) Disclosure to third parties

Petzcareindia strictly maintains security of your personal data, but we may disclose the user information in following cases;

1) PetZcareindia shall disclose the information collected to shipping companies for easing the delivery of products. The information disclosed will be only related to make the product reach the right destination. 

2) PetZcareindia shall disclose the personal information to our vendors.

3) PetZcareindia shall disclose the information to persons who are directly concerned with the evaluation and use of the information which includes employees. 

4) PetZcareIndia may release user information if obliged to do so by law or in the good faith belief that doing so is essential to comply with state and other regulating authorities.

5) If PetZcareindia is bought out by or combined with another company, we retain the right to transfer or assign the user data we have gathered as part of such a merger, acquisition, sale, or other change of control.

6) PetZcareindia also reserves the right to disclose user information that we believe, in good faith, is appropriate or necessary to prevent liability, and safeguard PetZcareindia against fraudulent, abusive, or unlawful uses, examine and defend ourselves against any claims or allegations made by third parties, work with law enforcement authorities, maintain the security or integrity of the website, or defend the rights, property, or personal safety of users.


4) Usage of Information

PetZcareindia may use the collected information for;

  • the management of user account on;

  • to provide you services and improve the services;

  • remembering your personal information so that you are not required to re-enter it the next time you visit

  • to understand your preferences and to enhance and customise relevant suggestions/services;

  • to communicate with you through email, telephone or through any other mode of communication, in connection with the service or products;

  • to enforce, and communicate important notices, updates, or changes in the services, use of the platform and the terms/policies including terms which govern the relationship between you and the company;

  • to detect, prevent and protect Pawsindia from any errors, fraud or other criminal or prohibited activity;

for internal purposes such as auditing, data analysis, research and improvement relating to the platform or the service;

  • to transfer data to the regulatory authorities or other appropriate authorities as required by law.

Use of Cookies

Our web sites are not setup to track, collect or distribute personal information. Our site may generate certain kinds of non-identifying site usage data, such as number of hits and visits to our sites. This information is used for internal purposes only. The statistics contain no personal information and cannot be used to gather such information.

Provider Web sites may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Provider services or Web sites you visit.


This website may contain links to other sites. Please be aware that we are not responsible for the content or privacy of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.


petZcareindia complies completely with all relevant Indian laws and takes seriously the privacy concerns of its users. Users may write to the address provided below if users think that Petzcareindia has not adhered to the Policy with regard to their Personal Information or if they have any other relevant questions or concerns. 


Mail id:

Contact no.: 

What information do we collect?

The Company limits itself to gathering data that is essential to deliver correct services, execute your purchase for the product or issue a refund, and help us develop new products and services.


The categories of Personal Information that we gather and handle include the ones listed below:

  • names of people to whom purchases have been shipped, including address and telephone numbers; 

  • information about the products you are interested in, and in some cases, your opinions and personal preferences;

  • phone numbers used to call our customer service number.

  • We may collect and use technical data and related information about your device, system and software and services you opt for (if any) related to the platform.


6) Retention of Personal Information

  • We will only keep your personal information for as long as it is necessary, allowed by law, or mandated by regulatory regulations. Additionally, we could keep your personal information as long as it's required to accomplish the goals for which it was acquired (including for purposes of meeting any legal, administrative, accounting, or other reporting requirements). According to this Policy, your personal information is protected from unauthorised access and disclosure.

  • We also maintain necessary administrative, technological, and physical precautions to fend your personal information against accidental, illegal, or unauthorised destruction or loss.

Payment Methods

PetZcareindia ensures that it will take all reasonable measures to protect the personal information of its users. When the User enters sensitive personal information for registration, such as bank account information, credit card or debit card information, or details of any other payment instrument, the information is encrypted and secured using reputable encryption software. To make such transactions, however, the User is solely responsible for providing their credit cards, debit cards, and/or other types of instruments or documents. PetZcareIndia disclaims all liability and obligation for any improper use of data pertaining to the use of credit cards or debit cards.

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